I make each custom order specifically for you. This means:
- Custom orders range from 6 to 12 weeks depending on the complexity of the order and when I receive it.
- I order yarns specifically for each custom order. This can result in higher costs for materials and set up time. However, I work with you to minimize the extra costs by designing within flexible color parameters. I love what I do and I want to share this experience with my clientele.
HOW THE DESIGN PROCESS WORKS
To begin this journey, select a comparable piece on the website. You are not limited to the colors here. At this stage, you are selecting the weave pattern that you like. Contact me to begin this exciting process.
PLACING YOUR CUSTOM ORDER
Once you determine a fabric swatch and color, I require a 50% non-refundable deposit to order materials. It takes two to three weeks (after your deposit is received) before materials arrive at my studio. However, you are still advancing in the production queue. I inform you of the exciting progress so you can anticipate the delivery.
Upon completion, the balance is due prior to shipping. Working together throughout the design and selection process ensures there are no surprises.
I ship anywhere in the continental United States free of charge! This is a benefit usually offered by bigger brands but I love free shipping when I shop and want to share this experience with you.
You may pay the difference between the standard rate and expedited shipping if you want your product sooner.
STANDARD RETURN POLICY
It is unlikely there will be a problem with the final product, but I can issue a credit toward any ready-made item after I receive the original item back in the same condition as when I shipped it.
I want my clients to be happy with their purchase and always do my best to ensure a positive outcome.