Each custom order is made specifically for you, meaning:
- A custom order takes anywhere from 6 to 12 weeks, depending on the complexity of the order and when it is received.
- Yarns are ordered specifically for custom orders resulting in higher costs for materials and set up time. I will work with you to minimize the extra costs by designing within flexible color parameters. I love what I do and my goal is to share this experience with my clientele.
If you are ready to begin this journey, please select a comparable piece on the website. You are not limited to the colors here, instead you are selecting the weave pattern that you like.
PLACING AN ORDER
Once you choose a fabric swatch and color, I require a 50% non-refundable deposit before materials are ordered. It can take two to three weeks after your deposit is received for materials to arrive at my studio. However, you are still moving up in the production queue. I keep you informed of the exciting progress so you can anticipate the delivery.
Once your piece is finished, the balance is due prior to shipping. Working together throughout the design and selection process ensures there are no surprises.
I ship anywhere in the continental United States free of charge! This is a benefit usually offered by bigger brands but I love free shipping when I shop and want to share this experience with you.
In the event that you want your product sooner, you may pay the difference between the standard rate and expedited shipping.
STANDARD RETURN POLICY
It is rare that a product is rejected since the customer has selected from the available fabric swatches and colors. However, in the unlikely event that someone is unhappy, a credit toward any ready-made item will be issued after I receive the original item back in the same condition as when it was shipped.
I always want my clients to be happy with their purchase and will do my best to ensure a positive outcome.